Operations • HR • IT • Analytics

Portfolio website for my career, profile, and projects

This site presents a professional overview of my experience across operations, human resources, customer support, and technology-driven improvement initiatives. It also includes selected projects I have worked on, with direct access to demos and examples.

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20+ yrsProfessional experience
Cross-functionalHR, ops, support, reporting
Project-drivenBusiness and IT solutions
EF

Edwin Forchiney

Operations, HR, support, and process improvement professional

FocusPeople, process, technology
StrengthCustomer and employee support
ToolsExcel, Power BI, SQL, reporting
StyleStructured, reliable, solutions-oriented

About me

I am a bilingual professional with experience in support operations, workforce coordination, reporting, process execution, and stakeholder collaboration. My background combines service excellence, operational discipline, and practical technology use to improve workflows and business visibility.

Business support mindset

I focus on solving practical business problems, improving processes, and helping teams operate with clarity and consistency.

People and operations

My work has involved customer-facing roles, internal support, HR-related coordination, and cross-functional operational follow-up.

Technology as an enabler

I like building or improving tools, dashboards, and solutions that make work easier, more visible, and more scalable.

Core skills

Key strengths and tools that support my work across operations, HR, support, and improvement projects.

Customer SupportEmployee Support HR OperationsReporting & Analytics ExcelPower BISQL Process ImprovementStakeholder Communication DocumentationProblem Solving Cross-functional CollaborationWorkforce Coordination Dashboard Review

Experience highlights

A concise summary of the type of work and value I bring across different roles and responsibilities.

Support & Service

Technical and customer support background

End-user assistance, issue resolution, service quality, and operational follow-up
  • Supported users through structured troubleshooting and service-oriented communication.
  • Helped maintain service levels, request handling, and resolution ownership.
  • Built a strong foundation in empathy, responsiveness, and quality execution.
Operations & Reporting

Operational visibility and process tracking

Metrics, reporting, follow-up, and coordination across functions
  • Worked with operational data, status tracking, and performance visibility for decision support.
  • Contributed to process consistency, workload visibility, and execution discipline.
  • Supported stakeholders with structured information and timely updates.
HR & Workforce

People-focused coordination and administrative support

Employee-related processes, communication, and organizational support
  • Contributed to people operations through structured follow-up and process handling.
  • Supported sensitive workflows with professionalism and clear communication.
  • Balanced business needs with attention to employee experience and compliance awareness.

Selected projects

This section includes examples of work, concepts, and demos related to solutions I have built or helped design.

Featured project

HR Portal / Payroll Dashboard

A modern HR-style portal interface with a payroll section that highlights paydays, cycle-closing dates, upcoming payroll events, and a list of Panamanian holidays.

Open project demo ↗
Infrastructure

Immich media backup implementation

Media backup and synchronization project designed to help an organization maintain structured access to pictures and video content across multiple accounts.

BackupsMedia SyncOrganization
Collaboration

Nextcloud centralized file backup

File synchronization and centralized backup approach for critical business information to improve accessibility, retention, and operational continuity.

NextcloudFile SyncContinuity

Resume

Download my full resume as a PDF — includes complete work history, certifications, and key achievements.

Edwin Forchiney

Operations & HR Senior Analyst · 20+ years at Dell Technologies Panama

📄 Format: PDF 🌐 Language: English 📍 Location: Panama City 🏅 Certifications: CompTIA A+, DCSE
📄 Download Resume

Let's connect

Ready to learn more? Download my resume above or reach out directly. I am open to opportunities in HR operations, demand planning, and related roles.

Location: Panama City, Panama
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